Highroller Terms and Conditions

Welcome to Highroller. These Terms and Conditions govern your use of our website, your Highroller casino account, and all games, bonuses and services we provide. By registering with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of them, we ask that you do not use our services. Highroller is operated by Happy Hour Solutions Ltd, registry code HE419393, registered at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We have been operating since early 2022, offering an online casino experience to players in Canada, Finland and New Zealand.

1. Our Licence and Regulatory Status

We are licensed in Estonia and supervised by the Estonian Tax and Customs Board. We hold an activity licence No. HKT000063 for organising games of chance, issued on 4 November 2021, and a licence No. HKL000374 to organise remote gambling, issued on 17 December 2021. Our operations, and these terms, are governed by the laws of the Republic of Estonia. As a licensed operator, we are committed to fair play, secure transactions and responsible business practices across every Highroller casino product we offer.

2. Eligibility to Play at Highroller

To create an account and play at our casino, you must be at least 21 years of age, or older if the gambling age set by the laws of your country of residence is higher. Registration is limited to the countries available on our registration form, and you must reside in a country or region where remote gambling is lawfully permitted. We do not accept players who are prohibited from gambling by our Regulator or who are registered with the Estonian central self-exclusion system, HAMPI. We also refuse service to sanctioned individuals, corporate bodies, legal entities, and anyone attempting to use our platform as part of a professional activity. Some games may be unavailable in certain countries or regions due to provider restrictions.

3. Creating Your Account and Highroller Casino Login

You may only hold one active account with us. When you register, you must provide accurate, current and complete information. Your Highroller login credentials are personal and confidential, and you are responsible for keeping your password secure. We recommend using strong, unique passwords for your Highroller casino login and never sharing your account details with anyone else. If you suspect unauthorised access to your account, you must notify our support team immediately. We reserve the right to suspend or close accounts that show signs of fraud, multiple registrations, or breach of these terms.

4. Deposits and Withdrawals

Our stated account currency is CAD. The minimum deposit is 20 CAD on every deposit method, or the equivalent in any other accepted currency, and the same 20 CAD threshold qualifies each part of our welcome offer. We accept Visa, Mastercard, Interac, MuchBetter, Jetonbank, Paysafecard and Jeton Cash for deposits, each with a minimum of 20 CAD and varying maximums depending on the method chosen. We charge no fee on deposits or withdrawals, although your bank or payment provider may apply their own charges.

Withdrawals require a minimum of 20 CAD, though this may vary by country, region and payment method. We can only process a withdrawal to the same method used for your deposit; if that method is unavailable for withdrawals, we may offer an alternative at our discretion. Card deposits are refunded to the card up to the original amount, with any surplus paid through an alternative method. We do not accept third-party payments — winnings deposited through such means will be forfeited and the deposit refunded to the account holder.

All deposited funds must be wagered at least once before a withdrawal can be requested. Processing may take up to five business days depending on the payment method, though most requests are completed within 24 hours, and Visa and Mastercard payouts are typically instant. We may require identity verification before releasing payment, particularly once cumulative deposits or withdrawals reach 2,000 EUR, or where required by law. Requested documents must be submitted within 30 days, or your withdrawal request will be cancelled and the funds returned to your Player Account. A monthly administrative fee of up to 10 CAD applies to accounts left dormant for 12 consecutive months.

5. Highroller Bonus Terms and Promotions

Our welcome offer provides total bonuses of up to 2,000 CAD plus 200 Free Spins across your first four deposits, each requiring a minimum deposit of 20 CAD. This Highroller bonus includes: 100% up to 500 CAD plus 50 Free Spins on Sweet Bonanza for your first deposit; 50% up to 500 CAD plus 50 Free Spins on Big Bass Bonanza for your second; 75% up to 500 CAD plus 50 Free Spins on John Hunter and the Book of Tut for your third; and 50% up to 500 CAD plus 50 Free Spins on Gates of Olympus for your fourth. These Highroller bonuses must be claimed in sequence — skipping one part will make the next unavailable.

Our bonuses are structured as Parachute Bonuses, meaning your deposit and bonus funds are kept entirely separate. You can play and withdraw your deposited funds without restriction once wagered at least once, and bonus wagering only begins once you start playing from the bonus balance. Bonus money carries a 40x wagering requirement to be completed within 30 days, after which unused bonus funds expire. The maximum win and withdrawal from each deposit bonus is 10,000 CAD, and the maximum bet while playing with active bonus funds is 5 CAD. Free spins are valid for 24 hours, carry 30x wagering, and cap winnings at 100 CAD.

Wagering contribution varies by game type: slots contribute 100%, selected live game shows contribute 50%, and all other live casino games, table games and video poker contribute 0%. We do not require a Highroller bonus code to claim our welcome offer — eligible bonuses appear automatically in your Rewards section once qualifying deposits are made. Beyond the welcome package, we run regular deposit offers, Game of the Week, Pick and Play, Weekend Free Spins, and network-wide promotions including Kalamba Kash Drops and Pragmatic Play Drops & Wins. Full current terms for each promotion are published on our Promotions page.

6. Our ROLR Loyalty Programme

ROLR is our loyalty and VIP programme, built as an ongoing relationship rather than a fixed tier system. There are no published levels or point thresholds — your benefits scale with your activity and standing with us, including a dedicated account manager, regular cashback, invitation-only tournaments, and access to exclusive experiences. Our separate Level Up system rewards every spin you make on slots, filling a progress bar that unlocks personalised free spins matched to your play style.

7. Games We Offer

As an online casino, Highroller features hundreds of titles from providers including Pragmatic Play, NetEnt, Evolution, Play'n GO, Big Time Gaming, Microgaming, Push Gaming, Kalamba Games, Hacksaw Gaming, Relax Gaming, Red Tiger, Quickspin, NextGen Gaming and Betsoft. Our library spans online slots, progressive jackpots including Mega Moolah, Wheel of Wishes and Divine Fortune, table games, video poker, and live dealer games supplied by Evolution. We do not offer sports betting, live betting or virtual sports of any kind.

8. Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, time-outs and self-exclusion. Players registered with HAMPI, the Estonian self-exclusion register, cannot access our services. If you feel your gambling is becoming a concern, we encourage you to contact our support team for guidance and assistance.

9. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access at all times. We are not liable for losses arising from technical failures, third-party payment issues, or circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under Estonian law.

10. Changes to These Terms and Contact

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. Continued use of your account after changes are published constitutes your acceptance of the updated terms. If you have questions about these terms, your Highroller casino account, or any promotion, our support team is available via LiveChat from 8:00 AM to 1:00 AM CET, or by email at [email protected].