Responsible Gaming at Highroller Online Casino

Tools We Provide for Safer Play

Our High Roller account settings give you direct control over how you play. We've made these tools simple to find and simple to use, because we know that control only helps if it's easy to access when you need it.

• Deposit limits - set daily, weekly or monthly caps on how much you can add to your account
• Reality checks - receive periodic reminders of how long you've been playing
• Time-outs - take a short break from your account, from a day up to several weeks
• Self-exclusion - close your account for an extended period or permanently
• Loss limits - restrict the amount you can lose within a set timeframe

At HighRoller, our team monitors requests around these tools closely, and once a limit is set, we don't reverse it immediately just because you ask - cooling-off periods apply so the tool actually does its job. Our support team can walk you through setting any of these up if you're unsure where to start. If you're also looking to make the most of your account, our Highroller bonus page explains how promotions work alongside responsible play.

Age Verification and Eligibility

Join us at High Roller only if you meet our eligibility requirements. Our terms are clear: you must be at least 21 years of age, or older if the gambling age in your country of residence is higher. We verify identity as part of our standard checks, and accounts belonging to underage players are closed immediately and any balance is handled according to our terms.

We at HighRoller guarantee that eligibility isn't limited to age alone. We also restrict access for:

• Anyone prohibited from playing by our regulator
• Anyone registered with the Estonian central self-exclusion system, HAMPI
• Sanctioned individuals or those subject to international or national restrictions
• Corporate bodies and other legal entities
• Anyone playing as part of a professional activity rather than for entertainment

Choose High Roller knowing that these checks exist to protect both our community and the integrity of our platform. We don't take shortcuts on this, even when it means a longer verification process for some accounts.

Self-Exclusion Through HAMPI

Our HighRoller support team works closely with the Estonian national self-exclusion register, known as HAMPI. If you register with HAMPI, you're excluded not just from our platform but from every licensed operator connected to the Estonian system. This is a powerful tool for players who feel they need a complete break from gambling, not just a pause on one site.

If you'd like to explore self-exclusion through HighRoller, here's how the process generally works:

1. Contact our support team via live chat or email to discuss your options
2. Choose between a temporary time-out or a full self-exclusion period
3. Confirm your choice, understanding that shorter periods cannot be reversed early
4. Receive confirmation once your account restriction is active
5. Reach out to us again when you're ready to discuss reactivating your account, subject to our review

At High Roller, we won't send you promotional emails or bonus offers once you've self-excluded, and our marketing systems are built to respect that boundary automatically.

Recognising the Signs of Problem Gambling

Our High Roller platform encourages every player to check in with themselves regularly. Gambling can shift from entertainment into something harder to manage, and it's worth pausing if you notice any of these signs:

• Spending more time or money than you originally planned
• Chasing losses with bigger bets to try to win them back
• Borrowing money or selling belongings to fund play
• Neglecting work, relationships or responsibilities because of gambling
• Feeling anxious, irritable or distressed when you're not playing
• Hiding the extent of your gambling from people close to you

We at HighRoller would rather you use our tools early than wait until things feel out of hand. Setting a deposit limit or taking a short time-out costs nothing and takes only a few minutes.

Getting Support Beyond HighRoller

Our High Roller team also points players toward independent organisations that specialise in gambling support, because sometimes an outside conversation helps more than anything we can offer directly. Depending on where you live, these may include national helplines, gambling therapy services, or organisations such as GamCare, BeGambleAware or the Responsible Gambling Council in Canada. We encourage you to reach out to these services if gambling starts to feel like a burden rather than entertainment.