Highroller Privacy Policy

At Highroller Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our platform, create an account, or use any of the services offered at Highroller Casino. By registering with us, you acknowledge that you have read and understood how we handle your data.

Highroller.com is operated by Happy Hour Solutions Ltd, registry code HE419393, registered at Chytron 3, Office 301, 1075 Nicosia, Cyprus. We are licensed in Estonia and supervised by the Estonian Tax and Customs Board under activity licence No. HKT000063 for organising games of chance, and licence No. HKL000374 to organise remote gambling. Our operations are governed by the laws of the Republic of Estonia, and we process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) where relevant to our players.

Information We Collect

When you register for Highroller Casino, use our Highroller login, or interact with our services, we collect various categories of personal data necessary to provide a secure and compliant gaming experience.

• We collect identification data such as your full name, date of birth, address, email and phone number when you create an account.
• We gather financial information, including payment method details, deposit and withdrawal history, when you use our banking services.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to manage your account and improve our services.
• We log technical data such as your IP address, device type, browser and operating system whenever you access Highroller Casino.
• We may collect verification documents, such as proof of identity and proof of address, particularly when a cumulative deposit or withdrawal threshold of 2,000 EUR is reached, or where required by law or at our discretion.
• We may also collect communication records when you contact our support team via email or live chat.

How We Use Your Data

We use the information we collect for legitimate business, legal and operational purposes. Our processing of your data allows us to run Highroller Casino safely and in compliance with our licensing obligations.

• We use your data to verify your identity, age and eligibility to play, ensuring you meet the minimum age requirement and reside in a jurisdiction where remote gambling is permitted.
• We process your financial details to handle deposits, withdrawals and to prevent fraud or money laundering.
• We use your gaming activity data to administer bonuses, such as our welcome offer and other promotions available at Highroller Casino.
• We may use your contact details to send you service updates, account notifications, and, where you have consented, marketing communications about our latest highroller bonus offers.
• We use technical and behavioural data to detect suspicious activity, prevent unauthorised access, and improve the overall performance of our website.
• We may check your details against the Estonian central self-exclusion system (HAMPI) and applicable sanctions lists to ensure compliance with regulatory requirements.

Legal Basis for Processing

We process your personal data on several legal grounds. In most cases, our processing is necessary for the performance of the contract between us, meaning we cannot provide access to Highroller Casino online without collecting certain information. We also process data to comply with our legal obligations as a licensed gambling operator, including anti-money laundering checks and responsible gambling requirements. Where appropriate, we rely on your consent, for example when sending promotional emails about our latest highroller casino bonus offers, and you may withdraw this consent at any time. In limited circumstances, we process data based on our legitimate interests, such as maintaining the security of our platform and preventing fraud.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate Highroller Casino effectively and lawfully.

• We share data with payment providers to process deposits and withdrawals through methods such as Visa, Mastercard, Interac, MuchBetter, Jetonbank, Paysafecard and Jeton Cash.
• We may disclose information to regulatory authorities, including the Estonian Tax and Customs Board, where legally required.
• We share limited data with game providers, such as Pragmatic Play, NetEnt, Evolution, Play'n GO, Microgaming and other studios featured at Highroller Casino, to enable gameplay and track promotional eligibility.
• We may engage third-party service providers for fraud prevention, identity verification, hosting, and customer support functions, each bound by confidentiality obligations.
• We may disclose your data where required by law, court order, or to protect our legal rights and those of other players.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting or regulatory requirements. Even after you close your account with Highroller Casino, we may retain certain records for a period required under Estonian gambling regulations, particularly transaction and verification records used to prevent fraud and money laundering. Once retention obligations expire, we securely delete or anonymise your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Highroller Casino online. Cookies help us remember your login preferences, analyse site traffic, and personalise the content you see, including relevant highroller bonuses and promotions. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website, including your ability to use the Highroller casino login smoothly.

Your Data Protection Rights

We recognise and respect your rights regarding the personal data we hold about you. As a player at Highroller Casino, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data, subject to our legal and regulatory retention obligations.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you may contact our support team, and we will respond within the timeframes required by applicable law.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our systems use encryption and secure protocols to safeguard sensitive information, including financial details submitted during deposits and withdrawals. While we strive to protect your data at Highroller Casino, no method of electronic transmission or storage is completely secure, and we encourage you to use strong passwords and keep your Highroller login credentials confidential.

International Data Transfers

As we operate internationally and serve players across Canada, Finland and New Zealand, your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, consistent with applicable data protection laws, to protect your information regardless of where it is processed.

Children's Privacy

Our services at Highroller Casino are strictly intended for adults. We do not knowingly collect personal data from anyone under 21 years of age, or under the minimum gambling age set by the laws of their country of residence, whichever is higher. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will notify you through appropriate channels, such as email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your data at Highroller Casino.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. Our live chat is also available daily from 8:00 AM to 1:00 AM CET, and our dedicated team is ready to assist you with any privacy-related inquiries regarding your experience at Highroller Casino.